At Dalesenior, we are committed to providing a smooth and transparent shipping experience for all customers. Our goal is to deliver your order promptly, safely, and efficiently, while keeping you informed throughout the process. This Shipping Information policy explains how shipping works at dalesenior.com, including preparation times, delivery expectations, shipping fees, possible delays, and customer responsibilities.
Order Processing Time
Once an order is placed, our team begins preparing your items with careful attention. Standard processing time is typically 1–3 business days. During high-volume periods, holidays, or special promotions, processing time may extend to 3–7 business days. We strive to process every order as quickly as possible while maintaining accuracy and product quality.
Shipping Options & Time Frames
We ship orders locally and internationally depending on your location. Delivery time varies by destination and local courier services. Estimated delivery times are as follows:
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Standard Shipping: 7–15 business days
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Expedited Shipping (if available): 5–10 business days
Please note: actual delivery time may vary depending on customs clearance, carrier delays, weather conditions, and unexpected transportation circumstances.
Shipping Fees
Shipping fees are calculated based on product weight, order value, and destination. Occasionally, we offer promotions, including free shipping thresholds. When available, such offers will be displayed at checkout and/or on the homepage.
Address Accuracy & Customer Responsibility
Customers must ensure all shipping details are correct when placing an order. This includes:
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Full name
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Accurate delivery address
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Valid phone number
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Correct email address
Dalesenior is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. Customers will be responsible for any re-shipping fees if the package is returned due to incorrect information.
Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking status may take 24–72 hours to update after dispatch. If tracking does not appear immediately, please wait a short period and check again.
Delivery Attempts & Requirements
Depending on local courier practices, the carrier may attempt delivery multiple times. If the package cannot be delivered and is returned to us due to customer absence or failure to retrieve from pickup points, reshipping fees may apply.
Customs, Duties & Taxes
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Customs policies vary—please consult your local customs authority for more information.
Lost or Delayed Packages
If your order is delayed beyond reasonable time or appears lost:
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Check tracking information
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Confirm with your local postal office
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Contact our support team at infoline@dalesenior.com
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We will assist in contacting the carrier and pursuing resolution. While delays may occur beyond our control, we always do our best to support you.
Damage During Transit
If your items arrive damaged, please contact us within 48 hours of delivery with:
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Order number
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Photos of the damaged packaging and product
We will review and assist with replacement or compensation depending on the case.
Returns & Refunds Shipping Responsibility
If returning items according to our return policy, customers are responsible for return shipping unless the return is due to our error (wrong item, damaged product, etc.).
Important Notes
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We do not ship to P.O. boxes in some regions.
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Orders cannot be canceled once shipped.
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Delivery time does not include processing time.
By ordering from Dalesenior, you acknowledge and agree to our shipping terms. We appreciate your understanding and patience and are committed to delivering a positive shopping experience.
For further questions, please contact: infoline@dalesenior.com